1.) OPG Nives Morović appreciates and respects your privacy and undertakes to protect your personal data.
2.) CONTROLLER AND THE LEGAL FRAMEWORK OF PERSONAL DATA PROCESSING
OPG Nives Morović, Žman 160/c, Žman 23282,OIB: 93313621926, (hereinafter referred to as: OPG Nives Morović ) is the controller in accordance with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) and the Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/18) and other positive legal regulations governing the subject matter.
3.) DATA PROTECTION OFFICER
OPG Nives Morović has appointed a Personal Data Protection Officer who you can contact in the following ways:
a) by submitting an inquiry to the email address: firstname.lastname@example.org and/or
b) by submitting an inquiry to the address of the company: OPG Nives Morović, Žman 160/c, Žman 23282, The Republic of Croatia, with an indication „personal data protection officer“.
4.) PURPOSE OF THE PERSONAL DATA COLLECTION
We collect, store, and process personal data primarily to meet legal obligations in accordance with the applicable regulations, while we collect particular data for other purposes or to establish a contact with you.
The basic purposes for which and when we collect, store and process your personal data are:
a) for the purpose of booking;
b) for the purpose of check-in in our facilities;
c) for the purpose of protecting persons and property, by using video surveillance devices;
d) for the purpose of promotion (marketing) and polling and assessing customer satisfaction;
e) for the purpose of sending offers and our internal statistical data processing;
f) for the purpose of organizing games of chance;
In addition to the data referred to in paragraph 1 of this section, according to the existing regulations, we are also obligated to collect the following data:
Last name and first name, place, country and date of birth, citizenship, type and number of identity document, place of permanent residence (temporary residence) and address, date and time of arrival or departure from the facility, sex, basis for exemption from payment of sojourn tax or for reduction of payment of sojourn tax. (entry into the e-visitor system).
We also collect data obtained by applying safety-technical measures (video surveillance).
6.) LEGAL BASIS OF COLLECTION
Regarding the purpose of collecting personal data referred to in section 4, the legal basis for the collection is:
c) key interests of data subjects or some other natural person;
d) legitimate interest of controller prevailing the data subject’s interest and/or
e) consent by the data subject;
7.) PERSONAL DATA RECIPIENT CATEGORIES AND DATA TRANSFER TO A THIRD COUNTRY
We forward your personal data that we are obliged to collect during check-in of a guest in electronic format to a uniform check-in and check-out system – eVisitor.
We forward your personal data to processors that we have concluded business cooperation agreements with, that allow us to use computer programs for managing services and providing hospitality and tourist services. We conclude detailed contracts with such entities whose powers and responsibilities are clearly and unambiguously regulated in personal data processing, all in accordance with the General Data Protection Regulation.
We may make your personal data available to third parties in other cases as well, but only if and when we are required to do so according to the General Personal Data Protection Regulation, such as acting upon requirement of the court or other competent public authority.
We try not to transfer your personal data to a “third country”. However, if such transfers are necessary or useful in providing services, we regulate the issues with processors in a third country in accordance with the provisions of the General Data Protection Regulation.
8.) PERIOD OF DATA STORAGE
We store your personal data over a period of time:
a) data that OPG Nives Morović collects according to the law and that is necessary for the fulfillment of its legal obligations – for a duration stipulated by the applicable regulations;
b) data collected by OPG Nives Morović according to the contract concluded with you – for a duration necessary for the expiration of legal statutes of limitation (three/five years), and also further reasonable time needed for your request submitted to a judicial or administrative authority to be delivered to OPG Nives Morović.
c) data collected by OPG Nives Morović on your first name, last name and email address based on a legitimate interest in direct marketing – for a duration of 10 years (on a guest basis);
d) data collected by OPG Nives Morović on the basis of the consent – for a duration until the consent is withdrawn if the data processing is based on your consent;
9.) DATA SUBJECTS’ RIGHTS BASED ON THE GENERAL PERSONAL DATA PROTECTION REGULATION
Our service beneficiaries have the following rights under the General Data Protection Policy:
a) Right to Access – Art. 15 of the General Data Protection Regulation
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the information as referred to in Article 15 of the General Regulation.
b) Right to rectification and erasure (right to be forgotten) – Article 16. and 17 of the General Data Protection Regulation
The data subject shall have the right to obtain the rectification of inaccurate and supplementation of incomplete personal data with no delay, including, inter alia, making an additional statement and erasure of data if you believe that your data has been collected or processed contrary to the General Regulation. You are entitled to request us to erase such data. In case your claim is grounded, the data will be erased with no delay.
c.) Request for restriction of processing –Article 18 of the General Data Protection Regulation
The data subject shall have the right to request a restriction of personal data processing if they challenge the accuracy of personal data, if the processing is illegal and the data subject objects to the erasure of the data, if you have filed a complaint against the processing of personal data, and if we do not need the data any longer, but you require the data to file, exercise or defend legal requirements.
d.) Right to data portability –Article 20 of the General Data Protection Regulation
The data subject shall have the right to receive personal data relating to him which he has provided in a structured, commonly used and machine-readable format and is entitled to transfer such data to some other controller if the processing of such data is based on consent or a contract and is carried out by automated means.
e.) Right to withdrawal of consent
They are entitled to withdraw consent (if we process data based on a consent given) without affecting the legitimacy of the processing that was based on that consent.
f.) Right to lodge a complaint
They are entitled to lodge a complaint to the supervisory authority – the Personal Data Protection Agency (www.azop.hr), if they find that some of their guaranteed rights have been violated by the General Data Protection Regulation.
You exercise your rights free of charge, and administrative expense will be charged only in special cases.
We shall notify you about charging an administrative expense which we are entitled to charge according to the General Data Protection Regulation before it incurs.
10.) VIDEO SURVEILLANCE SYSTEM
OPG Nives Morović as a controller, has a legitimate interest to implement security-technical measures of video surveillance for the protection of assets and people, and has installed surveillance cameras that record the employees and anyone moving in the surveillance camera field of view.
OPG Nives Morović marks all places where cameras are installed for video surveillance in a way as intended.
The records obtained through the video surveillance system are designated as classified information and processed in accordance with the internal security rules of OPG Nives Morović.
Videos are dubbed regularly so that they are automatically erased after a maximum of 15 days after recording. Exceptionally, video recordings are kept longer if they are used as evidence in the proceedings before the competent state and public authorities.
11.) PROTECTION OF PERSONAL DATA OF CHILDREN
OPG Nives Morović does not want and does not intend to collect the personal data of children, will neither use such data in any way, nor will they disclose such data to any third parties.
A child can give his or her consent solely in relation to any information society services, but only a child older than 16 years of age. Any other processing of children’s data under the above mentioned age limit and other processing except as expressly stated herein, is permitted only with the prior parent’s consent for children under 18 years of age.
12.) STATISTICS, COOKIES AND OTHER TECHNOLOGIES
We use statistical software on our websites to analyze trends, track user trends, collect demographic data, and make them more efficient.
If you have configured your web browser in this way, you will be alerted to cookie data file every time it is placed on your computer. You can configure your Internet browser in a way to disable cookie writing on your computer.
Data may be collected my means of “pixel tags”, “network signals”, “clear GIFs” or similar means (commonly named “pixel tags”) which enable us to know when you visit our portal and how you use our e-mail messages or advertisements.
13.) ELECTRONIC MAIL MESSAGE
When you send us electronic mail (e-mail) with personal data identifying you, we use this data exclusively for the purpose of meeting your requirements.
14.) YOUR CONSENT
We are doing everything in our power to ensure that all redirections from our web pages will guide you and/or your child to the websites of high quality content in the sense that it does not encourage bad behavior. However, web pages and addresses on the network change quickly and we can not always guarantee the content of each address we direct you to.
Terms & Conditions
BOOKING TERMS AND CONDITIONS
Dear Valued Customer,
Thank you very much for your reservation of accommodation and/or other services at Villa Nai 3.3. Kindly duly note our Booking Terms and Conditions:
- Valid debit od credit card is required to secure a 30% deposit payment and to guarantee your reservation.
- We also provide an option to pay 30% deposit by direct bank transfer, in which case we kindly ask you to contact us at email@example.com. We will send you full payment instruction.
- Please do not hesitate to contact us at firstname.lastname@example.org for any queries you might have related to your reservation. Changes/cancellation of your reservation are subject to our Cancellation and Guarantee Policy.
Value Added Tax (VAT) is included in indicated accommodation / service rates. Additionally, Tourist Tax is included in accommodation rates.
To confirm your booking with us, we kindly ask you to proceed with the 30% deposit payment. The balance is due on your arrival date, at check-in, and can be settled in cash, by wire transfer or by debit/credit cards.
All payments by will be effected in national currency Croatian Kuna (HRK). The amount your debit/credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National Bank. When charging your debit/credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on international web sites in foreign currency and the price on your card slip. Villa Nai 3.3 cannot take any responsibility for the difference occurred.
Kindly pay attention that the 30% deposit amount is non-refundable, no matter of the time when a booking cancellation is made. In case of cancellation received on the day of arrival, in case of a no show or an early departure, 100% of the entire booking amount will be charged. The charged amount is not refundable either.
Kindly note that check-in time starts from 2.00 pm. Check-out is due until 11.00 am.
Villa Nai 3.3 is Adults only property and welcomes guests starting from 12 years of age.
Pets are not allowed.
We are staying at your disposal for any queries you might have regarding your reservation and stay with us. Please contact us at email@example.com.
Villa Nai 3.3 reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.
GENERAL TERMS AND CONDITIONS:
Dear Valued Customer,
The website www.villanai.com is a specialized site for a booking of accommodation and/or any other services in/related to Villa Nai 3.3 establishment. You may use the website www.villanai.com for your personal use, free of charge and in accordance with the terms stated below.
Please read these Terms and Conditions carefully before using the website www.villanai.com for the purpose of making a booking for accommodation, and/or any other services advertised at the website or before getting information on a certain service.
By using the website www.villanai.com to make a booking or collect information about the services on offer, you confirm that you have read and understood our Terms and Conditions and that you agree with them. If you do not agree with these Terms and Conditions, do not use this website for the purpose of making a booking for accommodation and/or any other services, collecting information, or for any other purpose.
These General Terms and Conditions are also a pre-contractual notice and refer to the entering into the Booking Contract.
Meaning of terms
The terms stated in these General Terms and Conditions of the website www.villanai.com have the following meaning:
General terms – General Terms and Conditions of the website www.villanai.com
Company – OPG Nives Morović, Žman 160c, 23282 Žman, Croatia, VAT ID HR93313621926
Phone +385 91 303 0460, E-mail: firstname.lastname@example.org, IBAN: HR6824020061140327894
www.villanai.com – Website owned by the Company.
Booking – Means a booking for accommodation, and/or any other services made with the Company, on offer at the website www.villanai.com, and referring to Villa Nai 3.3.
Contract – Means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking. It is concluded in the moment that the Booking is done.
Guest – A person who books at least one night accommodation at Villa Nai 3.3, on offer at the website www.villanai.com by means of electronic communication. Only persons of legal age and with legal capacity can act as Guest. Legal representatives or guardians of minors can enter into the Contract on their behalf, and persons who are partially legally capable may enter into the Contract only with the consent of their legal representative or guardian. The Company assumes no responsibility for actions that are contrary to this provision.
Visitor – A person who accesses the website www.villanai.com by means of electronic communication and freely browses through the featured accommodation units and other services offer.
Online Booking – Making a booking for accommodation and/or other services through the website www.villanai.com.
Price or Rate – Price or rate, which is displayed with each accommodation unit and/service. It is expressed with VAT included.
Transaction – Payment or refund of the paid amount after the Company has sold the Booking to the Guest.
These General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act, the Electronic Commerce Act and the Civil Obligations Act.
At the website www.villanai.com, it is possible to make a booking for accommodation and/or any other services in/or related to Villa Nai 3.3.
The Company is authorized to change, without notice, the content of these General Terms and Conditions, the range of services, the rates or prices of the services, and other information regarding the website www.villanai.com, which is why the Visitors and Guests on the website are obliged to review the content of these General Terms and Conditions during each visit to the site. Failure to do so relieves the Company of any liability. The aforementioned changes enter into force with their publication at the website www.villanai.com.
The Company shall not be held liable for any damages that may occur on devices that allow access to the website www.villanai.com and data stored on the same devices during the use of the website www.villanai.com if damage was caused by third parties tampering, computer viruses and other cases for which the Company is not responsible. The Company shall also not be held liable in the event of any circumstances that prevent the use of the website www.villanai.com.
The Company is completely relieved of any liability for the accuracy and/or completeness of the information and content (description and/or images) provided on the website www.villanai.com. The Company does not warrant that the hotel and/or accommodation unit images fully match the appearance of the hotel and/or units themselves. The Company assumes no liability for any unintentional errors in the services description.
The Guest is authorized to choose the possibility for the Company to inform him/her about new services, etc. (newsletter).
Online Booking – entering into Booking Contract
These General Terms and Conditions, as well as certain specific terms and conditions of booking indicated with the service information, represent the offer of the Company for entering into Contract, and the User, as a Guest, accepts these conditions by finalizing the booking, thus enabling the entering into Contract between the Guest and Company, in accordance with the terms and conditions of booking stated in these General Terms and Conditions.
The subject and purpose of this Contract is the booking for accommodation and/or other services through the website www.villanai.com under the obligation to pay the rate of that Booking.
The Contract is entered into by means of remote communication (Distance Agreement) by way of online booking.
The service which are available for booking are advertised on the website www.villanai.com, and accommodation units and other services descriptions and their Prices & Rates are listed with each accommodation units and/or services.
The selection of the desired accommodation unit and/or service is done by saving it in the “Your Stay” by clicking on the “Book Now” link. The “Your Stay” contains all the accommodation units and/or other services selected by the Guest, along with the Rates and the total price (VAT included). If the Guest wishes to proceed with the booking, he/she selects the “Continue to Book” link, and the system then automatically leads him/her to the page where the Guest should enter his personal information. If the booking for accommodation and/or other services is being done by a legal entity, it is necessary for the Guest to enter all the required information about the legal entity and request the issuance of a VAT invoice. The Guest is obliged to request a VAT invoice while completing the booking. Subsequent requests for VAT invoice issuance shall not be accepted.
After completing the aforementioned online booking steps, the Guest selects a payment option from the two offered options on the “Payment Option” page: (i) debit card (ii) credit card. By clicking the “Complete Booking” link, the Guest confirms the booking. Should Guest prefer to do pay by a bank transfer, he/she can request this service directly from Villa Nai 3.3 Reservation team, by sending the email request to email@example.com.
After the Guest completes the booking by clicking on the “Complete booking” icon, he/she will receive a Bookin Confirmation with all details regarding his/her stay at Villa Nai 3.3 If the Guest has any issue regarding the completed booking, he/she is invited to contact the Company by sending a message to the e-mail address firstname.lastname@example.org.
In the unlikely event that the Company is unable to accommodate the Guest for any reason, his/her employee will contact the Guest by telephone or e-mail, for the purpose of arranging the alternative accommodation or arranging a full refund to the Guest. The Company shall have no further liability to guest arising from such a cancellation.
Rates & Prices
All of the indicated Rates & Prices are VAT inclusive. Rates for accommodation are tourist tax inclusive as well.
The Company is authorized to change Rates & Prices on website without prior notice. The Company is authorized to determine, without prior notice and at any given moment, discounts, daily or weekly sales, sales for a particular service, as well as for a particular payment option.
All bookings will be executed at rates that were valid at the time of booking, regardless of the stay period.
Guest can pay for the booked accommodation and/or services with any of the following payment options:
(i) by way of credit transfer which is considered to be confirmed at the very moment in which the Company receives it on its bank account IBAN HR6824020061140327894; applicable to deposit and to balance payment
(ii) cash: applicable to balance payment only, at the time of check-in in hotel
(ii) debit / credit card payment; applicable to deposit and to balance payment
Maestro – one-off payment
Mastercard – one-off payment
Visa – one-off payment
Diners – one-off payment
Discover – one-off payment
American Express – one-off payment
JCB – one-off payment
The card payment is considered to be made at the very moment in which the authorization from the card issuer is received.
T-Com Pay Way applies state-of-the-art data protection standards – Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between the T-Com system and the credit card authorization centres is carried out in a private network, which is protected from the unauthorized access to a double layer of firewalls.